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Mobile Banking
General enquiries
Need help with your banking? Our
virtual assistant Mel is available 24/7 in your Bank of Melbourne App and Internet banking to answer your everyday banking questions. Mel can give you instant support online, so you don't need to call us or visit a branch. To speak directly to a person, use
Connect in the Bank of Melbourne App for a faster way to get support.
Find out the latest information on our COVID-19 Customer Support Hub.
Personal banking
13 22 66 - Mon-Sat 8am–8pm (EST)
+61 3 8536 7870 (from overseas)
Phone Banking
13 33 22 - 24 hours, 7 days
+61 3 8536 7870 (from overseas)
Business banking
13 82 66 - Mon-Fri 8am–8pm (EST)
+61 3 8536 7870 (from overseas)
Business Banking Online Helpdesk
13 82 66 - Mon-Fri 8am-8pm (EST) and Sat 9am-5pm (EST)
+61 2 9155 7818 (from overseas)
Home Loans
Automotive Finance
1300 100 266 - Mon-Fri 8.30am-5.30pm (EST)
Internet & Phone Banking Helpdesk
13 22 66 - 24 hours, 7 days
+61 3 8536 7870 (from overseas)
Report a lost or stolen credit card
Customer relations
- Make a suggestion
- Lodge a complaint
- Give a compliment